Return Policy

Last updated August 18, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 10 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at jayne@demarcay.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Jayne DeMarcay
Attn: Returns
RMA #
PO Box 499   
Abita Springs, LA , 70420  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Please include tracking number in an additional email to jayne@demarcay.com after shipping.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number number or email below. 

Please Note

●     Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

jayne@demarcay.com